Policies
BOOKING
We have quick and easy ways by which you can book an appointment.
Call, text, email or book online.
CANCELLATIONS
We all do at some point, so we get it. But please kindly let us know 24 hours in advance to avoid a cancellation fee.
CANCELLATION FEES
Should you cancel your appointment with less than 24 hours notice, we will waived the first appointment at no charge, subsequently for any appointments after a 50% fee will be charged towards your next rescheduled appointment.
KEEP IN MIND
Contact lenses MUST BE removed during lash applications. Please bring a lens case to store your lenses in during your appointment. You may put your contact lenses back in following your appointment.
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Come to your appointment eye makeup free, this means no mascara, eyeliner or eye shadow.
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Lash extensions MUST NOT contact water, steam or heavy humidity for 24 hrs after application.
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Eyelash extensions CANNOT be applied to persons allergic to any type of adhesives.
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Please disclose any eye conditions, injuries, medications or treatments used on/in or affecting the eye area in advance
EXCHANGE POLICY
***Magnetic Lashes***
We want you to be happy with the choice you’ve made.
We are pleased to accommodate exchanges within the first 7 days from the time your order was delivered. Simply send us an email to let us know if your lashes are not quite the right fit for you.
Exchanges can only be done once per order. To ensure you make the best choice, please contact us so we can help you pick out the right style and length to suit your eye shape.
Please contact us at concierge@lustforlashes.com so we can assist you
Please note: Original shipping costs are non refundable.
RETURN POLICY
***Magnetic Lashes***
We at Lust For Lashes truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. With you safety in mind, it is important to keep in mind that due to the nature of our products we will not be able to take returns.
We take care an attention prior to shipping out the products to ensure you are getting quality products; however, we do understand that in transit of shipping in some cases damages may occur upon verified delivery. If you receive a damaged item within your order please immediately send us a picture of your items that arrived damaged to concierge@lustforlashes.com with your order number.
Damaged or defective items need to be addressed within 14 days from the day of delivery.
Once the product is reviewed & confirmed damaged or defective by our team you will be eligible for a refund or replacement of the same item.
Please note: Original shipping costs are non refundable.